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Terms and Conditions

General conditions

Before confirming a reservation, we recommend that you carefully read the following terms and conditions. Higueron Home Manager SL is a company registered in Spain with the tax identification number B93732790, which operates commercially under the name "Higueron Home Manager," hereinafter referred to as "the company."

Prices

The prices listed on the website of 'the company' are per apartment per night, unless otherwise stated. All prices are in euros, unless otherwise stated. Prices include all applicable taxes. Prices are subject to change at any time without affecting existing reservations, except in the event of changes in legal or regulatory taxes imposed by the competent authorities. Prices include full property cleaning before and after each guest's arrival and departure, property maintenance, the cost of water, electricity, gas, and Internet, customer service during office hours provided the reservation is for less than 28 days. In case of emergency, you can contact us 24 hours a day by calling +34 633436865. Extras such as parking, extra cleaning, cribs, high chairs, etc., are available for an additional cost

Booking Process Terms

Once you have made a reservation for one of our accommodations, you will receive a written confirmation with the dates of the accommodation you have booked and any additional services you have contracted. You will receive instructions on how to get to the accommodation, where a member of our staff will be waiting to hand over the keys, show you the facilities, and answer any questions you may have.

Payment Methods and Reservation Fees

To confirm a reservation, you must pay the deposit expenses to secure the accommodation. Payment of these reservation expenses will formalize your contractual relationship with (Higueron Home Manager SL). Payment conditions:

  • The full payment for the reservation must be settled at least two weeks prior to check-in.
  • The reservation fee corresponds to the total amount of the deposit, depending on the accommodation. It will be refunded in case of cancellation (please refer to our cancellation policy).
  • If you have booked your apartment or property through an external provider (e.g., Airbnb, Booking.com, HomeAway, etc.), please note that you are obligated to adhere to the terms and conditions of that external provider, whether for payment, reservation, or cancellation. Change of Reservation

Generally, we cannot change a reservation once it is confirmed. However, if you wish to modify any aspect of a reservation, please inform us as soon as possible by contacting us via email at info@higueronhomemanager.com. We will do our best to assist you to the extent possible.

Cancellation Policy

Cancellations must be made in writing to info@higueronhomemanager.com. The following cancellation charges apply:

  • More than 14 days before arrival: 100% of the total rental price
  • Less than 14 days before arrival: 50% of the total rental price
  • Less than 7 days before arrival: Loss of the total amount

If, due to circumstances, the apartment is not available for occupancy, 'the company' reserves the right to transfer you to an alternative accommodation of similar characteristics at no additional cost. If for any reason we cannot transfer you or provide alternative accommodation, 'the company' reserves the right to transfer you at no additional cost. If 'the company' cannot find an alternative place, the booking will be canceled and fully refunded. However, if the reservation is canceled for reasons attributable to the guest or his personal circumstances, the amount of the reservation will not be refunded.

Access to Accommodation / Check-in

Check-in and check-out times may vary depending on the accommodation, but as a general rule, check-in time is from 4:00 PM on the first day indicated in the booking confirmation, regardless of your arrival time in Malaga. We do our best to minimize wait times. In cases where the accommodation is available before the specified time, we will try to accommodate an earlier check-in. If your travel plans change or there is an unexpected delay in your arrival in Malaga that prevents you from reaching the accommodation at the agreed-upon time, please notify us as soon as possible to arrange a new time. Kindly inform us upon your arrival at Malaga airport or 30 minutes before your arrival at the apartment so that we can ensure someone is there to welcome you. In the event that you cannot reach your designated contact person, please contact our emergency number: +34 633436865.

Contract and Registration

Upon your arrival, you will be required to sign a rental contract with the owner or someone (authorized) by Higueron Home Manager of the property, as well as provide the legal documentation for the local authorities, which includes a police registration form including your last name, first name, and passport information. This procedure is mandatory for guests over the age of 15, in accordance with current Spanish legislation. Any guest who refuses to do so will not be able to access the property without this process.

Late Arrival

Please note that later check-in will be through a key box.

Check-Out

In general, check-out and key return take place before 11:00 on the last day indicated in your reservation confirmation. Please ensure that all sets of keys received upon arrival are left on the kitchen countertop. Upon request and subject to availability, the check-out time may be extended. For example, if you need extra time in the apartment due to a late flight, we will do our best to accommodate your request, provided the apartment is not occupied and/or cleaned.

Cleaning and Linen

Full cleaning is performed before and after the departure of new guests. Weekly cleaning is not included for longer stays, i.e., 2 weeks or more, but an extra cleaning can always be arranged at an additional cost. A thorough final cleaning is included in the price, but we kindly ask our guests to leave the property in an orderly condition, dispose of trash, and clean dirty dishes as a courtesy to our cleaners and future guests.

Special Requests

Our goal is to meet the needs of our guests. Please contact us if you require additional services or have a special request. We will do our best to make your stay as enjoyable as possible.

People with reduced mobility

A limited number of accommodations in our portfolio have easy access and may be suitable for special needs. If you need more information, please contact us before booking, and we will be happy to assist you.

Number of Guests

The maximum number of guests allowed in an apartment is indicated in the descriptions of each accommodation. For both health and safety reasons, it is not permitted to use the accommodation for a number of guests exceeding the one specified in the booking confirmation. Failure to comply with this rule may result in the termination of the contract by "the Company," and the right to expel unconfirmed guests from the original reservation is reserved if deemed necessary.

Behavior

At Higuerón Home Manager, we want our guests to enjoy their stay. We kindly ask everyone to maintain respectful and social behavior, both within the house and towards the neighbors. Please keep in mind that even though you are on vacation, you will be staying in a private property surrounded by local residents. If, for any reason, a complaint, claim, or report is made by neighbors or competent authorities regarding the behavior of one or more guests, they may be asked to vacate the property with no refund provided. Furthermore, any damages or breakages will be deducted from the security deposit. Please be aware that most communities in Spain have their own rules that guests must adhere to.

In general, we kindly ask you not to do the following:

  1. Damage the furniture or the property.
  2. Make noise after 11:00 PM in the apartment, on the terrace, or in common areas.
  3. Disturb neighbors by opening/closing doors, carrying suitcases, etc.
  4. Host loud parties or celebrations in the apartment.
  5. Organize illegal activities on the premises.
  6. Smoke on the property. (Failure to comply with this rule will result in a fine equivalent to the total amount of the security deposit.)
  7. Bring pets onto the property without our confirmation.
  8. Use a charcoal grill.

Please note that:

  • The accommodation owner (or the Higuerón Home Manager on behalf of the owner) reserves the right to evict guests without refund if property rules are not respected.
  • Higueron Home Manager is not liable in case of theft or accidents on the property.
  • Higueron Home Manager is not responsible for noise generated by urban works, road construction, renovations, or the construction of new buildings, and other disturbances caused by external factors.
  • Higueron Home Manager & Rentals is not liable in case a specific property is not suitable for occupancy due to violence, major acts of God, etc.
  • Some apartments or features may be modified, replaced, or removed at any time without prior notice. 

Pets

Please note that pets are not allowed in most of our accommodations. If you are traveling with a service dog (for example, visual impairment, police dogs, etc.), please contact us before making a reservation so that we can find suitable accommodation for you.

Complaints

If you have any complaints during your stay, please notify us as soon as possible so that we can address them immediately. The company will not accept any complaints made after your stay. We will always do our best to resolve any complaints that may arise as efficiently as possible. Please be aware that an official complaint form from the Andalusian Board is available upon request.

Security Deposit

A security deposit is required. The deposit will be refunded upon check-out, provided that no anomalies, breakages, or defects are found during the inspection of the property, furniture, appliances, and other items. If any of these issues are discovered, they will be deducted from the deposit refund. We reserve the right to use all or part of the deposit to cover the cost of repairs or replacements that we may have had to make. The deposit varies from one property to another but generally ranges from 500 to 1,500 euros.

Accommodation Changes

In the event of force majeure, unforeseen circumstances, maintenance issues, etc., the company reserves the right to change the assigned accommodation to one of equivalent or higher standard than what you have booked, with your approval, or to provide a full refund of the total booking cost.

Responsibility

  • 'The Company' shall not be held responsible for the loss or misplacement of luggage, theft, damages, or accidents unrelated to the management of 'The Company' itself. – The guest agrees to use the rented accommodation responsibly, thereby releasing 'The Company' from any liability; the guest may be held responsible for damages caused intentionally or unintentionally due to improper use of the accommodation.
  • 'The Company' reserves the right to update any of these terms at any time if deemed necessary according to 'The Company's' activities.
  • The protection of users' personal data by Higueron Home Manager & Rentals complies with Organic Law 15/1999 on the protection of personal data. We inform you that your data is stored in the file for which 'The Company' is responsible, with the purpose of managing the property.
  • It is also used, provided the customer has been included in the list, to inform about related services, offers, and marketing campaigns.
  • The online booking of user services is voluntary with the provision of personal data (hereinafter referred to as "personal data") whose sole purpose is to complete the reservation.
  • Payment card data is processed by the payment gateway of the banking entity with which 'The Company' has contracted this service, or it is processed in a secure environment, in which case 'The Company' will not have access to such data.
  • Customers can exercise their rights of access, opposition, rectification, and cancellation of data by sending a written request to the company, Higueron Home Manager S.L., Calle Nogal del Higueron, 29639 Benalmádena (Málaga, Spain). 'The Company' guarantees that it has implemented appropriate security measures in its facilities, systems, and files. Furthermore, it ensures the confidentiality of "personal data" but will disclose "personal data" and other information in its possession or accessible through its systems to competent authorities as required by applicable laws and regulations in this regard.
  • Users of the online booking system guarantee, in any case, the truth, accuracy, validity, and authenticity of "personal data" and commit to keeping 'The Company' informed.   

Applicable Law and Jurisdiction

  • These terms and/or the general conditions are governed by Spanish law.
  • Higueron Home Manager and users agree that any dispute that may arise regarding their validity, execution, or termination, in whole or in part, shall be submitted, with express waiver of their own jurisdiction or any other jurisdiction that may be applicable, to the jurisdiction of the courts of the city of Malaga.
  • This contract constitutes the entire and complete agreement between Higueron Home Manager S.L. and the user, and supersedes all previous commitments, representations, or agreements, whether written or verbal, that may have existed between them before.

Company Information

HIGUERON HOME MANAGER S.L.
NIF: B93732790
Calle Nogal del Higuerón Complejo South Beach 2. 29639
Benalmádena Málaga
Phone: +34 633 436 865
info@higueronhomemanager.com

© HIGUERON HOME MANAGER S.L. 2023