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Legal Notice

General conditions

Before confirming a reservation, we recommend that you carefully read the following terms and conditions. Higueron Home Manager SL is a registered company in Spain with tax ID number B93732790, which operates commercially under the name 'Higueron Home Manager,' hereinafter referred to as 'the company'

Prices

The prices that appear on "the company's" website are per apartment and per night, unless otherwise stated. All prices are in euros, unless otherwise stated. The prices include all applicable taxes. Prices are subject to change at any time without affecting existing reservations, except in the case of changes in legal or regulatory taxes imposed by competent authorities. The prices include the complete cleaning of the property before and after the arrival and departure of each guest, property maintenance, the cost of water, electricity, gas, and internet, and customer service during office hours. In case of emergency, you can contact us 24 hours a day by calling +34 633436865. Extras such as parking, cleaning, cribs, high chairs, etc. are available for an additional cost.

Reservation Process Conditions

Once you have made a reservation for one of our accommodations, you will receive a written confirmation with the dates of the accommodation you have booked and any additional services you have contracted. You will receive a confirmation in which you will be explained how to get to the accommodation, where a member of our staff will be waiting for you to hand over the keys, show you the facilities, and answer any questions you may have.

Payment methods and booking fees

To make a reservation, you will need to pay the non-refundable reservation fees to secure the accommodation. The payment of these reservation expenses will formalize your contractual relationship with (Higueron Home Manager SL). Payment terms: macOS/DeepLFree.translatedWithDeepL.text

  • The reservation fee corresponds to the total amount of the deposit, according to the accommodation. It will be refunded in case of cancellation (see our cancellation policy).
  • If you have booked your apartment or property through an external provider (such as Airbnb, Booking.com, HomeAway, etc.), please note that you are obligated to adhere to the terms and conditions of that external provider, whether it's for payment, reservation, or cancellation. Change of Reservation

Generally, we cannot change a reservation once it's confirmed. However, if you wish to change any aspect of a reservation, please inform us as soon as possible by contacting us via email at: info@higueronhomemanager.com. We will do everything we can to help you in any way we can.

Cancellation Policy

Cancellations must be made in writing to info@higueronhomemanager.com. The following cancellation fees apply:

  • More than 8 days before arrival: Loss of the reservation amount.
  • Less than 8 days before arrival: 50% of the total rental price.
  • Less than 3 days before arrival: 100% of the total rental price.

Yes, due to circumstances, if the apartment is not available for your occupancy, 'the company' reserves the right to relocate you to alternative accommodation of similar characteristics at no additional cost. If for any reason we are unable to transport you or provide alternative accommodation, 'the company' reserves the right to transfer you at no additional cost. If "the company" cannot find an alternative location, the reservation will be canceled and fully refunded. However, if the reservation is canceled due to the guest's actions or personal circumstances, the reservation amount will not be refunded.

Access to accommodation

The check-in and check-out times may vary depending on the accommodation, but as a general rule, the check-in time is from 4:00 PM on the first day listed in the reservation confirmation, regardless of the arrival time in Malaga. We do everything possible to reduce waiting times In cases where the accommodation is available before the indicated time, we will try to let you check in earlier. If there is a change in your travel plans or arrival time in Malaga, or if you have an unforeseen event that prevents you from arriving at the accommodation at the agreed time, please inform us as soon as possible to arrange a new time. Please inform us on your arrival at Malaga airport, or 30 minutes before your arrival at the flat, so that we can make sure we are there to welcome you. In case you are unable to reach your designated contact person, please contact our emergency number: +34 633436865.

Contract and registration

On arrival you will need to sign a rental contract with the owner or someone (in charge) by Higueron Home Manager of the property, as well as legal documentation for the local authorities, which is a police registration form including surname, first name and passport details. This procedure is compulsory for guests over 15 years of age, in accordance with current Spanish legislation. Any guest who refuses to do so will not be allowed access to the property without this procedure.

Subsequent arrival

Please note that the following late check-in charges apply for check-in outside office hours: EUR 25 for check-in from 20:00 to 24:00 and EUR 35 for check-in after midnight. This amount must be paid in cash on arrival.

Check out / Check in

In general, check-out and return of keys takes place before 11:00 a.m. on the last day indicated in your booking confirmation. Please ensure that all sets of keys received on arrival are returned to your contact person. On request and subject to availability, the check-out time can be extended. For example, if you need extra time in the flat due to a late flight, we will do our best to accommodate your request, as long as the flat is not occupied and/or cleaned.

Cleaning and bed linen

Full cleaning is carried out before and after the departure of new guests. Weekly cleaning is not included for longer stays, i.e. 2 weeks or more, but extra cleaning can always be arranged at an additional cost. Final thorough cleaning is included in the price, but we ask our guests to leave the property in a tidy condition, remove rubbish and clean dirty dishes as a courtesy to our cleaners and future guests.

Special requests

Our aim is to satisfy the needs of our guests. Please contact us if you need an additional service or special request. We will do our best to make your stay as pleasant as possible.

People with reduced mobility

A limited number of accommodations in our portfolio are easily accessible and may be suitable for special needs. If you need more information, please contact us before booking and we will be happy to help you.

Number of guests

The maximum number of guests allowed in a flat is indicated in the descriptions of each accommodation. For both health and safety reasons, it is not permitted to use the accommodation for more guests than the number of guests indicated on the booking confirmation. Failure to comply with this rule may be grounds for termination of the contract by "the Company" and it reserves the right, if deemed necessary, to expel guests not confirmed in the original booking.

Behaviour

At Higuerón Home Manager we want our guests to enjoy their stay. We ask everyone to behave in a respectful and social manner, both in the house and with neighbours. Please note that although you are on holiday, you will be staying in a private property surrounded by local people. If for any reason there is a complaint, claim or report by neighbours or the competent authority about the behaviour of one or more guests, you may be asked to leave the property and there will be no refund. In addition, any damage or breakage will be deducted from the security deposit. Please note that most communities in Spain have their own rules that guests must abide by.

In general, we ask that you do not do the following

  • Damage to furniture or property.
  • Making noise after 21:00 in the flat, on the terrace or in the common areas.
  • Disturbing neighbours by opening/closing doors, carrying suitcases, etc.
  • Holding noisy parties or celebrations in the flat.
  • Organising illegal activities on the premises.
  • Smoking on the property. (Failure to comply with this rule will result in a fine of the full amount of the security deposit).
  • Bring pets to the property.
  • Use a charcoal grill.

Please note that

  • The owner of the accommodation (or the manager of the Higueron house on behalf of the owner) reserves the right to expel guests without refund if the rules of the property are not respected.
  • Higueron Home Manager cannot be held responsible in case of theft or accident at the property.
  • Higueron Home Manager is not responsible for noise generated by urban works, road works, renovations or construction of new buildings and other disturbances caused by external factors.
  • Higueron Home Manager & Rentals cannot be held responsible in the event that a specific property is unfit for occupation due to violence, major acts of God, etc.
  • Some flats or features may be modified, replaced or removed at any time without notice.

Pets

Please note that pets are not allowed in most of our accommodations. If you are travelling with a guide dog (e.g. visually impaired, police dogs, etc.), please contact us before booking so that we can find suitable accommodation for you.

Complaints

If you have any complaints during your stay, please let us know as soon as possible so that we can resolve them immediately. The company will not accept any claims made after your stay. We will always do everything in our power to resolve any complaints that may arise as efficiently as possible. We will always do everything in our power to resolve any complaints that may arise as efficiently as possible.

Security deposit

A deposit is required. The deposit will be returned on departure, provided that during the inspection no anomaly, breakage or defect is found in the property, furniture, household appliances or other elements. If this is found, it will be deducted from the refund of the deposit. We reserve the right to use all or part of the deposit to cover the cost of repairs or replacements that we have had to carry out. The security deposit varies from one property to another, but generally ranges between 500 and 1,500 euros.

Changes of accommodation

Changes to the booked accommodation in the event of force majeure, unforeseen circumstances, maintenance problems, etc., the company reserves the right to change the assigned accommodation to another of an equivalent or higher standard to the one booked, with your approval, or to refund the total cost of the booking.

Responsibility

  • The Company is not responsible for loss or misplacement of luggage, theft, damage or accidents not related to the management of the Company. - The guest undertakes to make good use of the rented accommodation, thus exempting 'the company' from any liability; the guest may be liable for damages caused intentionally or unintentionally by improper use of the accommodation.
  • The Company reserves the right to update any of these terms at any time if necessary in accordance with the Company's business.
  • The protection of users' personal data by Higueron Home Manager & Rentals. is in accordance with Organic Law 15/1999 on the protection of personal data, we inform you that your data are included in the file for which "the company" is responsible, the purpose of which is the management of the property.
  • It is also used, provided the customer has been included in the list, to inform about related services, offers and marketing campaigns.
  • The online booking of the user's services is voluntary with the provision of personal data (hereinafter referred to as "personal data") whose sole purpose is to complete the booking.
  • Data made by the payment card company, in a payment gateway belonging to the bank with which this company service has been subscribed or made in a secure environment, in which case "the company" will not know such data.
  • Customers may exercise their rights of access, opposition, rectification and cancellation of data by writing to the company, Higueron Home Manager S.L., Calle Nogal del Higueron, 29639 Benalmádena (Málaga, Spain). The company' guarantees that it has adopted the appropriate security measures in its installations, systems and files. It also guarantees the confidentiality of "personal data", but discloses to the competent authorities "personal data" and other information in its possession or accessible through its systems and required under the laws and regulations applicable to this case.
  • Users of the online booking system guarantee, in any case, the truthfulness, accuracy, validity and authenticity of the "personal data", and undertake to keep "the company" informed.

Applicable law and jurisdiction

  • These terms and conditions and/or the general terms and conditions are governed by Spanish law.
  • Higueron Home Manager and the users, in order to resolve any controversy that may arise regarding its validity, execution or termination, total or partial, submit themselves, expressly renouncing their own jurisdiction or any other that may correspond to them, to the jurisdiction of the courts of the city of Malaga.
  • The present contract constitutes the total and complete agreement between Higueron Home Manager S.L. and the user, and replaces all previous commitments, declarations or agreements, written or verbal, that may have previously existed between them.

Company information

HIGUERON HOME MANAGER S.L.
NIF: B93732790
Calle Nogal del Higuerón Complejo South Beach 2. 29639
Benalmádena Málaga
Phone: +34 633 436 865
info@higueronhomemanager.com

© HIGUERON HOME MANAGER S.L. 2023